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GLOO GLOO

FAQ

We provide answers to frequently asked questions from our customers in a Q&A format.
Please use all means.

glue stick

How do you open the cap?

How to open the cap

You can easily open the cap by holding it with the round cap facing upwards and pushing up on the brim with your thumb.

What is the difference between "Storng Adhesive" and "Disappearing Blue"?

The color of the glue is different.

"Disappearing Blue" is a colored glue that uses colorants.
`` Storng Adhesive'' is a general white glue. Performance is the same for both.

Is there anything that doesn't stick well?

Not suitable for bonding other than paper and photos.
Also, some types of paper, such as those with specially treated surfaces, may not stick.

What should I do if I want to remove the glue?

It may be difficult to remove it cleanly, but use a hair dryer or steam iron to soften the glue and then slowly remove it little by little.

Is there a way to remove the glue that has stuck to it?

If it gets on your clothes, soak it in hot water and rub it gently.
If it gets on the floor or wall, wipe it off thoroughly with a cloth soaked in hot water.

Are there any precautions for storage?

Please avoid high temperature places and direct sunlight. Also, please keep it out of reach of children.

What is the product lifespan?

If you close the cap tightly after use and store it at room temperature, you can use it for about 3 to 5 years.
However, since it depends on the storage location and the environment in which it is used, we cannot guarantee it.

I'm concerned about the remaining glue.

Due to the structure in which the glue is drawn out upwards, there will be some glue left behind. You can also use a toothpick to remove it, but it may stain the area around it.

Why a round cap versus a square glue?

This is a patented structure unique to KOKUYO. Square caps inevitably create gaps that will speed up the drying of the glue, but by attaching a round cap to the square glue, we improve the seal and prevent drying as much as possible.

The area around the entrance is dirty, what should I do?

The round cap makes it difficult for the glue to stick to the square glue, but if it does, we recommend wiping it off immediately.

Is there anything I can do if glue clumps form on the adhesive surface?

Apply the glue from above to the adhesive surface again to spread out any lumps, or remove any large lumps.
Even if you crush large clumps from above, you won't get a nice finish.

The cap won't open, what should I do?

Soak the cap in hot water for a few minutes before opening.
If it doesn't work the first time, try repeating it several times.

It doesn't stick properly, what could be the cause?

・The paper is unsuitable
・Low amount of application
・Paste it after the painted surface has dried
・The glue has dried
・Less time to press
Factors such as:

liquid glue

Please tell me how to replace it.

① From the main unit after use
Remove the sponge head.

②Inner lid seal of replacement bottle
(aluminum).

③Remove the sponge head
Securely into the refill bottle
I'll install it.

*Please replace the main unit with a new one approximately every 5 times.
Please use the same type of glue when replacing.

What is the difference between "Storng Adhesive" and "No wrinkles type"?

The ingredients of the glue are different. "Storng Adhesive" is a general liquid glue that uses PVAL as its main ingredient.
`` No wrinkles type'' is a glue that does not wrinkle paper, which is made mainly from natural polysaccharides. Adhesion strength is the same for both.

Why doesn't it wrinkle?

With KOKUYO's unique formulation, the ingredients have been adjusted to make the paper less likely to wrinkle.

Is there anything that doesn't stick well?

Not suitable for bonding other than paper and photos.

Is there a way to remove the glue that has stuck to it?

If it gets on your clothes, soak it in hot water and gently massage it.
If it gets on the floor or wall, wipe it off thoroughly with a cloth soaked in hot water.

What should I do if glue gets in my mouth?

A small amount is fine, but please rinse your mouth with water.
If the amount is large, immediately rinse your mouth with water and seek medical advice.

What should I do if the glue gets in my eyes or on my skin?

If it gets into your eyes, rinse with plenty of water without rubbing.
The glue on your skin can be washed off, but please be aware that it may cause itching or rash in rare cases, such as those with sensitive skin.

Are there any precautions for storage?

Please close the cap tightly after use and store it.
Please avoid high temperature places and direct sunlight. Also, please keep it out of reach of children.

What is the product lifespan?

If you close the cap tightly after use and store it at room temperature, you can use it for about 3 to 5 years. However, since it depends on the storage location and the environment in which it is used, we cannot guarantee it.

The area around the sponge and the inside of the cap gets dirty.
The glue has hardened, what should I do?

We recommend wiping off the glue immediately. If the glue has hardened, wash it off with hot water before use.

The paper will wrinkle.

Depending on the type of paper and the amount of glue, the paper may wrinkle. We recommend testing in advance.

The glue is not coming out, what should I do?

The glue may have hardened on the sponge head, please wash it off with hot water before use.
When using it for the first time, there is an inner lid seal (aluminum) inside the sponge head, please peel off the seal before use.

When you open the cap, the sponge head will come loose.

Is there a lot of glue around the sponge head or inside the cap? The sponge head may come loose due to the resistance of the glue.
Remove the sponge head from the main body and wash it with hot water, then close the sponge head and main container tightly before use.

tape glue

Please tell me how to use it.

I will explain in the video.

The tape has become loose, what should I do?

I will explain in the video.

The tape has become loose, what should I do?

I will explain in the video.

How should I replace the tape?

I will explain in the video.

Do you have any tips or precautions for using tape glue?

You can use it comfortably if you use it as shown in the illustration below.

How to use tape glue

What features does tape glue have compared to other glues?

There is no need to wait for the adhesive tape to dry when applying it like other adhesives, and since it is less sticky, the applied item is less likely to wrinkle and will not stain your hands or surroundings.

What is the difference between the type Storng Adhesive, the type Removable Adhesive, and the type that can be repositioned?

The ` Storng Adhesive type'' uses strong adhesive glue, making it suitable for Storng Adhesive applications such as sealing envelopes and pasting receipts. On the other hand, the `` Removable Adhesive type'' uses a weak adhesive glue, making it suitable for temporary attachment of memos and other applications that will be removed later.

In addition, the ``restickable type'' uses printing glue, which can be reapplied for 1 minute and becomes highly adhesive afterwards. Please note that the time is a guideline and is not suitable for sealing envelopes.

Is it acid free?

We use glue that contains less acid, which can cause discoloration of photos and paper. (Based on KOKUYO's own standards)

Why does the dot type cut so easily?

With conventional tape glue, the glue is connected all the way to the end, but with dot-type glue, each individual dot-shaped (bulk-shaped) glue is applied so that it is lined up on the tape. In other words, there is a break from the beginning.

Why does the dot type paint so well?

With conventional tape glue, if you don't apply even pressure to the entire tape, the edges and ends will chip, and it takes some skill to apply it in a clean tape shape, but with dot type glue, each piece of glue is a small piece of glue. Since it is in granules, it can be applied evenly with light pressure.

Also, the dot type has a smooth adhesive, so you can always start applying it cleanly next time.

If you use the dot type, don't you worry about the adhesive strength because there is less adhesive surface?

The adhesive strength of glue is not necessarily proportional to the area. The dot type glue is thicker than conventional tape glue and has the same amount of glue to ensure strong adhesion.

Is there anything that doesn't have glue?

The following items are not included.
[1] Paper with oil on it, such as the printing part of color copies or the surface of tack memos
[2] Paper with special surface treatment such as thermal paper or coated paper
[3] Plastics such as soft PVC and polypropylene, and cards laminated with them, etc.

*For materials that are difficult to stick to (other than those listed above), press slowly and pull. It may become easier to attach.

Can it be used in hot or cold places?

Please use in an environment between 15℃ and 35℃.

Are there any precautions to keep in mind when storing it?

Please store the head part to prevent dust from getting on the glue or accidentally getting the glue on other things. Also, avoid storing it in places with high temperatures, high humidity, or direct sunlight.

Please tell me what I should be careful about when using the refillable GLOO tape glue.

Please replace the main unit with a new one, approximately equal to 10 refill tapes. Please do not remove the refill tape from the main unit during the usage period as this may cause the tape to sag.

instant adhesive

What should I do if it comes in contact with my skin?

If it gets on your skin, never try to force it off. It may rip the skin off. If your fingers or hands get stuck, soak them in hot water at around 40 degrees Celsius and it will gradually come off. You can also remove the hardened material that adheres to your fingers, hands, and skin by dissolving it with a nail polish remover whose main ingredient is acetone.

What should I do if it gets into my eyes?

If it gets in your eyes, do not rub it.

If it gets into your eyes, even a small amount will cause pain and stinging due to the heat and acute inflammation that occurs when it hardens, but please do not rub your eyes or blink as much as possible. It may cause eye damage. Immediately flush your eyes with running water for at least 15 minutes and seek medical advice. If it gets on your eyelids, do not try to force it off, but cool it under running water for at least 15 minutes before seeking medical attention.

Never use stripping liquid or thinner (solvent).

What should I do if it gets into my mouth?

There is a lot of water in your mouth, so if you use a small amount of glue, it will harden quickly. Without panic, rinse your mouth with plenty of water and spit out the solidified substance.

If the amount is large, immediately rinse your mouth with water and cool it down, then seek medical attention immediately. Do not forcefully remove anything from the mucous membranes of your mouth, tongue, or lips. It may rip the skin off. Hardened adhesive does not cause any health problems, so do not panic and seek medical attention.

Never use stripping liquid or thinner (solvent).

If adhesive gets on clothing or furniture, can it be removed?

It is generally difficult to completely remove adhesive. Nail polish remover that contains acetone can be used to dissolve nail polish to a certain extent, and for commercial use, a thinner called acetone (solvent name) can be used to dissolve the nail polish to a certain extent, but it takes time. , cannot be completely removed.

If a large amount of adhesive soaks into clothing, it may suddenly generate heat and cause burns. Don't rush to take off your clothes; first, pour a lot of water over them and let them cool for a while to avoid getting burned. Dispose of adhesive that hardens with water afterwards.

When wiping up spilled adhesive, be careful not to use too much adhesive as the reaction heat from the adhesive soaked into the cloth or paper may cause burns.

I would like to wear gloves while working. What kind of gloves should I wear?

Do not use cloth gloves. If a large amount of adhesive soaks into the product, it is dangerous and may cause burns. We recommend a type made of polyethylene that does not allow liquid to penetrate.

The area around the glued item has turned white.

This phenomenon occurs because if too much is applied, the adhesive itself evaporates and adheres to the surrounding area. Please glue as little amount as possible. Do not use on precious metals or high-value items.

Please tell me the materials that can be bonded.

Plastics (excluding polyethylene, polypropylene, silicone, fluorine resin, and PET resin), metals, synthetic rubber, wood, ceramics, and soft vinyl (liquid only). Among plastics, acrylic, polycarbonate, and polystyrene can crack or melt. Leather, cloth, and paper may not stick well or may become hard and lose their texture.

What if the adhesive doesn't harden easily?

The more you apply and the thicker the adhesive, the longer it will take to harden. Glue with as little amount as possible and press firmly (don't spread it when applying, just push it out with the adhesive surface).

Why does Disappearing Blue?

We use a special instant adhesive that fades when exposed to sunlight or light.

Is the color difficult to fade?

If you use it in a dark place or apply too much, Disappearing Blue. Don't worry, it will disappear eventually.

Although it is new, the adhesive does not come out.

Our products are designed to be opened by the customer before use. When you turn the cap upwards and tighten the entire white cap clockwise to the end, a hole will open in the aluminum tube inside. Then, open the white cap counterclockwise and the liquid will come out and you can use it. Press the gray or purple button with your finger to release the liquid inside.

When I opened the package, the adhesive came out?

Do not forcefully press the gray or purple button when opening. When opening, please point the nozzle diagonally upward.

*Do not point the nozzle at your face.

How should I store it after use so that I can use it for a long time?

It is undesirable to store instant adhesives in high temperatures and high humidity, and their quality deteriorates due to the effects of ultraviolet rays. Tighten the cap securely and store at a temperature of 5 to 30 degrees Celsius out of direct sunlight. It will last longer if stored in the refrigerator, but please be careful of the following points.

*Since the adhesive is a volatile ingredient, please store it in an airtight container.
*Please carefully manage the product to avoid accidentally putting it in your mouth or drinking it.
*Please handle it carefully so as not to confuse it with eye drops.

What should I do with the cap when using it?

It can be attached to the bottom of the main unit.

*If you apply too much force to the cap part during use, the cap may come off.

Tape cutter

Please tell me how to use it.

I will explain it in the video. (The tape replacement method is the same for both Inner diameter 76mm and Inner diameter 25mm types.)

The suction cup is difficult to stick to (it comes off easily)...

If there is dirt, moisture, oil, etc. on the suction cup surface, it will easily come off, so wipe it clean and dry it thoroughly.
Please note that the suction force may weaken over time or due to the environment of the mounting surface, so please reinstall the suction cup before starting use.

The suction cup cannot be attached. why?

This product uses a suction cup, so please use the suction cup on a surface that can maintain a vacuum state.
In addition, if you lift the top of the tape cutter directly above, the suction will be released and you will not be able to install it.

Please tell me where I can attach the suction cup.

Tape cutter suction cup installation location

*Do not use on wood or PVC surfaces (desk mats, etc.).
It may leave marks on the surface of use. Please use it where you do not mind leaving a mark when removed.

Can you use suction cups on a wooden table?

Please refrain from using it on wooden surfaces.
The mounting surface may not be able to maintain a vacuum state.
Also, it may leave marks, so please use it in areas where you don't mind leaving marks.

Can I order or exchange suction cups?

very sorry. We do not perform maintenance such as replacing suction cups.

Why is this suction cup easily removable?

It uses a special suction cup (smart suction cup) with a vent.

tape cutter suction cup

Please tell me how to replace the tape.

I will explain it in the video. (The tape replacement method is the same for both Inner diameter 76mm and Inner diameter 25mm types.)

Does it come with tape?

Tape is not included.
Inner diameter 76mm type has a width of up to 18mm and an outer diameter of up to 96mm.
Inner diameter 25mm type can use tapes up to 18mm wide and 52mm outside diameter.

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